Terms of Service

Effective Date: May 22, 2026

1. Acceptance of Terms

By creating an account or using Klosa CRM (“Service”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Klosa CRM is a software-as-a-service (SaaS) platform designed for real estate professionals including wholesalers, investors, agents, and flippers. The Service includes contact management, deal tracking, email blast tools, AI-powered features, transaction portal collaboration tools, and notification system.

3. Account Registration

You must provide accurate and complete information when creating your account. You are responsible for maintaining the security of your password and for all activity that occurs under your account. You must notify us immediately at support@klosacrm.com if you suspect unauthorized access to your account.

4. Subscription and Payment

Free Trial: New accounts receive a 30-day free trial with full access to the Service. No credit card is required to start a trial.

Paid Plans:

• Monthly plan: $49.00 per month
• Annual plan: $470.00 per year
• Additional team seats: $15.00 per seat per month

Billing: Subscriptions are billed in advance. Payments are processed by Stripe. By providing payment information, you authorize us to charge you on a recurring basis.

Cancellation: You may cancel your subscription at any time from the Billing page. Upon cancellation, you will retain access until the end of your current billing period. No refunds are issued for partial periods.

4b. Launch Promotion

We are running a limited-time launch promotion, valid for new subscriptions started on or before June 30, 2026:

• Monthly plan: 15% off for the first 2 months. After the second month, the plan renews at the standard monthly price.
• Annual plan:30% off for life. “For life” means the 30% discount is always applied to the then-current price of the annual plan for as long as the subscription remains active and uninterrupted. If the plan’s list price changes in the future, the discount continues to be 30% of the new price — not of the original price you signed up at.

Promotional discounts apply only to the main plan and do not apply to team seats (see below). The promotion is not available for subscriptions started after the promotion end date.

4c. Team Seats

You may add seats for additional team members. Each seat costs $15.00 per seat per month. Seat pricing is subject to change in the future; any change will apply to billing periods after the change takes effect.

• Any discount or promotion that applies to your main plan does not apply to team seats. Seats are always billed at the standard seat price.
• Seats are not prorated. When you add a seat mid-cycle, you are not charged for the remaining partial period — the seat begins billing at your next billing cycle.
• If you add seats during your 30-day free trial, those seats are included in the trial and are first charged when the trial ends (on day 30), together with your plan.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation
• Send spam or unsolicited commercial email in violation of CAN-SPAM, GDPR, or other applicable laws
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to the Service or other users’ accounts
• Resell or sublicense the Service without written permission
• Use the Service for any purpose other than your own internal business operations

6. Your Data and Content

You retain full ownership of all data, contacts, deals, and content you upload to the Service. By using the Service, you grant Klosa a limited license to store and process your data solely for the purpose of providing the Service to you.

You are solely responsible for the accuracy and legality of the data you enter, and for complying with applicable privacy laws when storing contact information of third parties.

7. AI Features

The Service includes AI-powered features (Auto-fill, Template Converter) powered by Anthropic’s Claude API. By using these features, you acknowledge that text you submit is processed by Anthropic subject to their usage policies. We do not guarantee the accuracy of AI-generated content — always review before saving.

8. Email Features

You are solely responsible for your use of the email blast feature, including compliance with CAN-SPAM, GDPR, CASL, and all other applicable email marketing laws. Klosa provides technical tools including unsubscribe management, but compliance is your responsibility.

8b. Transaction Portal

The Transaction Portal feature allows you to share a collaboration space with third parties (buyers, agents, title companies, etc.) without requiring them to have a Klosa account. You are solely responsible for obtaining consent from portal participants before sharing their information or granting them access. Klosa is not responsible for content uploaded by portal participants.

8c. Electronic Signatures & Contracts

Klosa Contracts lets you create contract templates, send contracts from a deal, and collect signatures from yourself and external signers. You are solely responsible for the content, accuracy, and legality of the contracts you create and send — Klosa provides the signing tooling, not legal advice, and does not review your documents.

For users in the United States, electronic signatures collected through Klosa are intended to be legally valid and enforceable under the federal Electronic Signatures in Global and National Commerce Act (ESIGN Act) and the Uniform Electronic Transactions Act (UETA). By signing electronically, each signer consents to do business electronically and agrees that their electronic signature carries the same legal effect as a handwritten one. Signers outside the United States are responsible for confirming that electronic signatures are valid in their jurisdiction.

Klosa stores the resulting signed PDF documents and related signing records on your behalf, but Klosa is not a party to any contract created, sent, or signed through the Service. We make no representation as to the validity, enforceability, or suitability of any contract you produce. Any dispute arising from a contract is solely between you and the other parties to that contract.

9. Intellectual Property

The Klosa CRM platform, including its software, design, and branding, is owned by Klosa and protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. USE OF THE SERVICE IS AT YOUR OWN RISK.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KLOSA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless Klosa and its officers, directors, and employees from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

13. Termination

We reserve the right to suspend or terminate your account if you violate these Terms. Upon termination, your right to use the Service ceases immediately. Data retention after termination is governed by our Privacy Policy.

14. Governing Law

These Terms are governed by the laws of the State of Florida, United States. Any disputes shall be resolved in the courts of Miami-Dade County, Florida.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

16. Contact

For questions about these Terms: hello@klosacrm.com